Deposit Language
withdrawal RESET PIN

FREQUENTLY ASKED QUESTIONS


HOW DO I REGISTER WITH BETLION?

WEB
2. Click the "Register" button on the home page and fill in your details.
3. On successful registration, you will receive PIN via SMS.
 
SMS
1. SMS JOIN to 40418
2. On successful registration, you will receive PIN via SMS.

HOW DOES THE WELCOME OFFER WORK?

Enjoy a Free bet worth Ksh. 20 upon registration with BetLion. Simply complete your registration and your account will automatically be credited for your first bet. Terms and Conditions apply.

Sign up today and have every reason to play! Don’t delay sign up to BetLion HERE Today.

For full details, see HERE

HOW CAN I USE MY FREE BET?

BetLion runs different promotions that may offer “free bets.” Below is a guide on how to access and use your free bets. To use your Free Bet on web, make your match selections, go to your betslip on the bottom right corner and select Freebets at the bottom of the betslip.

To use your Free Bet via SMS, send the following to 40418; GAMEID#Prediction#FBAmount i.e 5678#1#FB1000

HOW TO DEPOSIT

WEB
1. Login to your betlion account and click on DEPOSIT on the top left corner of the site.

2. Enter the amount you would like to deposit and click "DEPOSIT" to confirm.
3. You will receive an approval request (PIN Prompt) on your mobile phone to enter your Mobile Money PIN.
4. Your account will be credited instantly after you enter your PIN.
NB: If you do not receive an approval request within one (1) minute, Please contact us Helpline: +254709515000, Email: helpke@betlion.com.

Safaricom
1. Go to MPESA menu, select Lipa Na Mpesa and click Paybill
2. Enter 212927 as the Paybill and enter your registered Betlion number as the account number.
3. Enter the amount you wish to deposit and input your MPESA Pin
5. Confirm the transaction
NB: Your account should be credited instantly. However, in rare circumstances, it may take up to 30 minutes. Please contact us if your deposit does not reflect within 30 minutes. Helpline: +254709515000, Email: helpke@betlion.com.

SMS

SMS the following: D#Amount or Deposit#Amount to 40418
Example: D#2000 to 40418


Note: The code is not case sensitive

WHAT IS THE MINIMUM DEPOSIT AMOUNT?

The minimum deposit will be as per Safaricom's tariff deposit threshold.

WHAT IS THE MAXIMUM DEPOSIT LIMIT PER DAY?

The maximum daily deposit limit for Safaricom is KSh. 140,000 with KSh. 70,000 maximum deposit limit per transaction.

HOW DO I BET ONLINE?

Enjoy betting on your PC or mobile device


1. On our homepage, you will find a list of games available to bet on.
2. To place your bets, click on the odds beside the selection of your choice and it will be automatically added to the bet slip (The betslip can be found on the bottom right corner for mobile and top right corner for desktop)
3. If you would like to bet on other bet types such as under/ over, click on the button to the right of the odds. This is shown as +52. The number represents the number of additional types of bets available.
4. Once you have chosen all of your bets, input the amount on the betslip and click “BET NOW”.

HOW DO I PLACE A SINGLE BET ON SMS?

You can bet on all events that have Game IDs, via SMS.

Game ID

Event

1

 X

2

61762

Man City v Barcelona

3.10

3.30

1.80

Home Win = (1), Draw = (X), Away Win = (2)


To bet on a single bet, use this procedure;


SMS to 40418 the Game ID, your prediction of the game outcome in 90 minutes & the amount you wish to bet i.e. GameID#Prediction#Stake


Example "61762#2#1000" is the bet for Barcelona to win Away for a stake of KSh. 1000.
"61762" = Game ID, "2" = represents an Away outcome and, "1000" is the bet amount.

You will receive a confirmation SMS message:


Bet Placed Ref - BET-66745 / KSh. 1000.00 on Barcelona @ 1.80 to win KSh. 1800. Bal KSh. 1000. www.betlion.ke

A bet is deemed to have been placed once the Bet ID has been issued.
The winnings are calculated by multiplying the odds by the stake. (e.g. 1.80*1000 = 1800).

 

HOW DO I PLACE A SINGLE BET ON SMS ON OTHER MARKETS OTHER THAN 1X2 VIA SMS? 


• On the website, view other available markets by clicking on the + icon next to the 1x2 market for each game. This will give you the odds for different markets. You can bet on each of these markets/ outcomes for each game with a Game ID.


• To bet on these different outcomes, SMS the code: “GameID#Outcome#Stake” to 40418
Where “61762” is the Game ID, "Outcome code" represents the chosen market and "Stake" is the bet amount.

WHAT MARKETS AND MARKET CODES FOR SMS BETTING ARE AVAILABLE ON BETLION?

Markets

Market Codes

Explanation

Example

Match Result

1 or X or 2

Home team win

 61762#1#1000
 Both Teams To Score (Goal Goal)  GG or NG  Both teams will score  61762#GG#1000
Over/Under 2.5 OV2.5 or UN2.5 3 or more goals in the match 61762#OV2.5#1000
Over/Under 2.5 half time OHTG2.5 *  
  UHTG2.5 *  
Double Chance DC1X Home win or the match will end in a draw 61762#DC1X#1000
  DC12 Home or Away win 61762#DC12#1000
  DC2X Away team win or the match to end in a draw 61762#DC2X#1000
Draw No Bet DNB1 *  
   DNB2 *  
Handicap 0:1 HC01FT1 *  
  HC01FTX *  
  HC01FT2 *  
Handicap 1:0 HC10FT1 *  
  HC10FTX *  
  HC10FT2 *  
Asian Handicap HC#1.0#1 Win = Win, Draw = Win, Lose by 1 = Stake Refund, Lose by 2+ = Lose 61762#HC#1.0#1#1000
  HC#-1.0#1 Win by 2+ = Win, Win by 1 = Stake refund, Draw = lose, Lose = Lose 61762#HC#-1.0#1#1000
Half Time / Full Time HF1-1 Home team to be leading at halftime and to win the game at full time 61762#HF1-1#1000
  HF1-X Home team to be leading at halftime and the game to be drawn at fulltime 61762#HF1-X#1000
  HF1-2 Home Team to be leading at halftime and then away team to win the game at full time 61762#HF1-2#1000
  HFX-1 Game to be drawn at half time and the home team to win at full time 61762#HFX-1#1000
  HFX-X Game to be drawn at half time and to end in a draw at full time 61762#HFX-X#1000
  HFX-2 Game to be drawn at half time and the Away team to win at full time 61762#HFX-2#1000
Odd/ Even OD or EV Total goals to be odd 61762#OD#1000
First Half Result 1H#1 or 1H#X or 1H#2


Home team to win at half time 61762#1H#1#1000
Correct Score CS Correct score after full time (Final score is 1 - 2 in example) 61762#CS1-2#1000
3 Way First Half 1H 3 Way First Half (Home team to win the first half of the game) 61762#1H#1#1000
3 Way Second Half 2H 3 Way Second Half (Home team to win the second half of the game) 61762#2H#1#1000
Half Time Correct Score 1H#CS Correct score at half time (Score at half time is 1 - 2 in example) 61762#1H#CS1-2#1000
Total Goals Exactly GE Exact total goals in the game (Total goals is 5 in example) 61762#GE5#1000
Place a Jackpot Bet JP#1111XX212212X2XX Placing a Jackpot bet on 13 game Jackpot (16 predictions of the pre-determined games) JP#1111XX212212X2XX

 

 

HOW DO I PLACE A MULTIBET ON SMS?

You can bet on all events that have Game IDs, via SMS.

Game ID

Event

1

X

2

61762

Man City v Barcelona

3.10

3.30

1.80

78762

Liverpool v Arsenal

2.00

3.40

3.20

79913

Chelsea v Man Utd

2.40

3.30

2.10

Home Win = (1), Draw = (X), Away Win = (2)

To place a multi-bet, use this procedure;

Step 1.

SMS to 40418 the Game IDs, your prediction of the game outcome in 90 minutes & the amount you wish to bet i.e.
“GameID#Outcome#GameID#Outcome#GameID#Outcome#Stake” for up to 20 games .


Example "61762#2#78762#1#79913#X#1000" is the bet for Barcelona to win Away, Liverpool to win at Home and; Chelsea and Man Utd to draw, for a stake of KSh. 1000.

Step 2.

A bet is deemed to have been placed once the Bet ID has been issued.
The winnings are calculated by multiplying the total odds by the stake. (e.g. 1.80*2.00*3.30*1000 = 11880).
The maximum number of games allowed on a multi-bet are 20 (twenty).

HOW DO I GET GAME IDs ON SMS?

To get the next 8 games, send Game to 40418 at no cost.

WHAT IS THE MAXIMUM I CAN WIN?

The Maximum Payout that can be won on any single betslip is 1 Million Kenyan Shillings. 
The Maximum that can be won by one single customer in a single 24 hour period is 1 Million Kenyan Shillings. 
These maximum winnings apply to our sports betting product but do not apply to our Jackpot products where advertised maximum payouts apply.

WHAT IS WITHHOLDING TAX?

Withholding Tax is a tax imposed on any returns obtained through betting. BetLion is required to, and responsible for, deducting this tax at the source from payments (payouts) made and remitting this deducted tax to the KRA in compliance with KRA/BCLB Rules and Regulations.

WHAT IS THE PERCENTAGE OF THE WITHHOLDING TAX TO BE DEDUCTED?

All winnings shall be subject to deduction of tax (“Withholding Tax”) as per the Income Tax Act under section 35 (1) (i) and (3) (h). The withholding tax percentage to be deducted is 20% as per the tax rate prescribed by the Government of Kenya. This will be deducted from the total payout (Stake + Winnings) Example; if you stake Ksh. 100 and win Ksh. 150, then the 20% will be deducted from Ksh. 250 (Stake + Winnings) amounting to Ksh. 50 in withholding tax which will be remitted by the company to KRA.

WHAT IS THE MINIMUM BET AMOUNT?

The lowest amount you can bet with is KSh. 20.

HOW DO I WITHDRAW ONLINE?

1. Once logged in, go to the account menu which can be accessed via the icon to the right of the deposit button.
2. Click on withdraw which can be found halfway down the list of options.
3. Enter the amount you would like to withdraw (Minimum is KSh. 50).
4. Click the WITHDRAW MONEY button and the requested amount will be sent to your mobile money account instantly.

HOW DO I WITHDRAW VIA SMS?

To withdraw via SMS, send the following code: “WD#Amount#PIN” or “Withdraw#Amount#PIN” to 40418.
Where PIN is your BetLion account PIN.
Example: “WD#5000#1234”
You will receive a confirmation message when your Mobile Money account has been credited.
BetLion does not charge for withdrawals. Minimum withdrawal is KSh. 50.

WHAT IS THE MAXIMUM WITHDRAWAL LIMIT PER TRANSACTION?

This will be subject to Safaricom's maximum withdrawal limit per transaction which is KSh. 70,000. 

WHAT IS THE MAXIMUM WITHDRAWAL LIMIT PER DAY?

The maximum withdrawal limit per day for Safaricom is KSh. 140,000

HOW DO I RESET MY PIN VIA SMS?

To reset your pin, send the word RESET to 40418. A new PIN will be sent to you via SMS.

HOW DO I RESET MY PIN ONLINE?

To reset your pin, simply click on the Reset PIN button on the top left corner of the website and input your registered number.

HOW DO I CHANGE MY PIN ONLINE?

You can change your onetime PIN to any 4-digit PIN of your choice once logged in by following the steps below:
i. Go to the My Account menu
ii. Click on Change PIN.
iii. Enter your current PIN
iv. Enter and confirm new PIN
v. Click on “CHANGE PIN”

HOW DO I CHECK MY BALANCE?

To check your account balance, send the word “Balance” or “Bal” or “BA” to 40418 via SMS.
You will receive a message with your balance:
Dear Customer, your account balance is KSh. 2,778

HOW DO I PLAY THE JACKPOT?

You can play the jackpot online or via SMS. We have 2 Jackpot offers;
1. The Goliath jackpot which has 20 jackpot games. Each Jackpot ticket is KSh. 100.

2. The Midweek Jackpot which has 15 jackpot games. Each Jackpot ticket is KSh. 50.

1. To play via SMS: 

Midweek Jackpot
send the following code: "MJP" and the 15 predictions of the pre-determined games to 40418. (MJP#15 Preditions)

i.e. “JackpotID#OutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcome”

Example: “MJP#21111XX212212X2
Where “MJP” is the Jackpot ID and “21111XX212212X2” represents the predicted outcomes from the first game to the 15th game, in that order.
Home Win = (1), Draw = (X), Away Win = (2)

You will receive a confirmation message via SMS:

BET: 2517 You placed JackPot MJP#21111XX212212X2 Amount: KSh50 Pos.WIN: KSh15,000,000 Bal: KSh1780

Goliath Jackpot

send the following code: "GJP" and the 20 predictions of the pre-determined games to 40418. (GJP#20 Preditions)

i.e. “JackpotID#OutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcome”

Example: “GJP#21111XX212212X2X2X12
Where “GJP” is the Jackpot ID and “21111XX212212X2X2X12” represents the predicted outcomes from the first game to the 20th game, in that order.
Home Win = (1), Draw = (X), Away Win = (2)

You will receive a confirmation message via SMS:
BET: 2516 You placed JackPot GJP#21111XX212212X2X2X12 Amount: KSh100 Pos.WIN: KSh350,000,000 Bal: KSh1780  


2. To play online:

i) log into your account, navigate to the jackpot tab (on the side menu if using mobile and top left corner if you are on a computer).

ii) Make your selections then click on PLACE JACKPOT BET.
You can also make random selections by clicking on LUCKY DIP
Or select all the favorites (teams with the lowest odds) by clicking on SELECT FAVORITES.

iii) You are a winner when all your 15 or 20 JP predictions match with the games’ outcomes.

For Both Goliath and Midweek Jackpot, below shall apply;

1.0 Jackpot bets are accepted up to 15 minutes before the first game in the coupon starts. If the first game starts at 18:00 the deadline for submitting the Jackpot ticket is 17:45.

1.2 To participate in the jackpot games, the player needs to purchase tickets. Players can purchase tickets by depositing money onto their BetLion accounts from which the ticket price will be deducted, after making selections and placing the jackpot bet.

1.3 Once the Jackpot selection has been recorded in the Betting platform, the Jackpot selection cannot be canceled or amended

In order to qualify for the Jackpot, Players need to correctly predict the outcome of 15 designated matches for Midweek Jackpot and 20 designated matches for Goliath Jackpot.

In making the selection, Players are required to select the outcome of 15 matches (Midweek) or 20 matches (Goliath).

In the event of a game being canceled/postponed, for the purpose of having a positive result to the jackpot, the outcome of the fixture will be managed in the following manner:
If one fixture fails to occur, the result will be deemed the same as the first fixture on the published list that does occur.
If two fixtures fail to occur, the result will follow the result of the first two fixtures on the published list that do occur
If three fixtures fail to take place, the results will be deemed to be the same as the first three fixtures on the published list that do occur
A game shall be deemed canceled or postponed if kick off does not take place within 24 hours of the scheduled start time.

In the event of four or more matches not being played within 24 hours of their scheduled kick-off time, the complete Jackpot will be deemed void and all stakes refunded to player accounts.

The Results of all matches are based on the standard 90-minute betting/outcome. Overtime, Golden Goals, penalty shot outs are not included

The entry cost of a ticket is ksh 50 for Midweek Jackpot and Ksh 100 for Goliath Jackpot

1.4 The prize pools, including Jackpot, Bonus 14/15, Bonus 13/15, & Bonus 12/15 (Midweek Jackpot) or 19/20, 18/20, 17/20 (Goliath Jackpot) will be shared by the number of winners correctly predicting the required outcomes. 11/15 (Midweek Jackpot) or 16/20 (Goliath Jackpot) correct selections will be awarded a Jackpot ticket to be utilized in the next Jackpot (Free Bet)

1.5 The Jackpot will be resulted within 24 hours of confirmation of the result of all Jackpot matches.

1.6 Should any jackpot prize be won, it will be the person to whom the registered phone number is associated to that will be deemed the winner irrespective of what name is displayed on the Betlion account that has been inserted in the registration form.

1.7 We reserve the right to request that full verification details including National I.D be supplied for the person whom the phone number on the account is registered to prior to any prize being awarded.

1.8 In the event of any of the jackpot or consolation prizes being won by two or more people in either the midweek or Goliath Jackpots then the advertised prize shall be divided dependent on the number of winners who successfully predicted the same number of selections.

1.9 A prize will be deemed as being shared if 2 or more players correctly predict the same number of results across the BetLion brand, irrespective of whether they have registered via the same country or otherwise.

1.10 Jackpot winners agree to their photographs, images and names to be used in Company promotional material.

1.11 BetLion reserves the right to pay any jackpot by means of bank transfer or cheque.

1.12 The Jackpot winnings are gross of tax. Meaning all Jackpot winnings will be subject to tax and the winners will have to pay all tax deductions attached to the winnings.

The prize pool allocation is as follows:

Goliath Jackpot

20 Correct 350 Million
19 Correct 5,000,000
18 Correct 1,000,000
17 Correct 500,000
16 Correct Free Bet
Midweek Jackpot
 
15 Correct 15 Million
14 Correct 500,000
13 Correct 100,000
12 Correct 10,000
11 Correct Free Bet

 

WHAT IS CASH OUT?

Worried about the final game in your multiple? Worried that a team is not playing as you predicted? We got you covered JUST CASH OUT!
Cash Out is an innovative real-time feature that allows you more control over your bets and offers an opportunity to take a return before an event has finished.
With Cash Out, you no longer have to wait for your bet to reach its natural conclusion; you have the opportunity to track your selections and Cash Out at a point of your choice guaranteeing yourself a return.
 

WHEN CAN I CASH OUT? LIVE CASH OUT

You can Cash Out during the game. This feature allows in-play Cash Outs on pre-game bets. Imagine that 7 legs of your 8-team multiple have come through, but in the final game, your team is losing at half-time. You can Cash Out live and make sure you end up with a return.
 

PRE-GAME CASH OUT

This gives you the ability to collect your return before all the games in your multiple bets have been settled. Your multiple bet looks set to come through with one game to go, and then something that creates uncertainty of your team choice winning happens. Choose to Cash Out before the game and collect your return.
 

HOW CAN I CASH OUT? ONLINE CASH OUT

Simply login to your account and select your profile, choose “Cash Out” and you will see all the bets that can be cashed out immediately.
Please note that bets placed with Bonus Funds or free bets cannot be cashed out.
 

HOW MUCH WILL MY RETURN BE?

Your Cash Out amount depends on the likely outcome of your bet. The more likely it is to come through, the greater the amount you can Cash Out.
 

What events can I Cash Out on?

You can only cash out online on PC or mobile. Events that can be cashed out have a gold coin icon beside them, when you click into the game.
 

WHAT ARE YOUR HOURS OF OPERATION?

Our website is open to playing 24 hours a day, 7 days a week, 365 days a year. Our customer care support channels are open 24/7. Should you wish to speak to a customer care agent, the lines are open 24 hours a day too.
 

HOW CAN I CONTACT BETLION?

Helpline: +254709515000
Chat: You can Chat with our agents any time by simply clicking the chat icon on the bottom right of the website. 
Email: helpke@betlion.com
Facebook: www.facebook.com/BetLionKen 
Twitter: @betlionKEN
 

CAN I CHANGE MY PHONE NUMBER?

Unfortunately, you cannot change the phone number used during registration by yourself. However, if you must change it then you have to contact our friendly support team who will take you through a series of security verification questions before recommending the change.
To change your number, you must have zero balance on your account.
 

CAN I OPEN MORE THAN ONE ACCOUNT WITH BETLION?

Unfortunately, you cannot. Each user is entitled to only 1 user account. Hence, you can only register only one account with BetLion.
 

WHAT ARE THE REQUIREMENTS FOR OPENING A BETLION ACCOUNT?

You must be 18 years and over and have a mobile money registered phone number (Safaricom)

WHICH SPORT CAN I BET ON?

You can bet on the following sports:
• Football
• Basketball
• Rugby League
• Rugby Union
• Tennis
• Golf
• Darts
• American Football
• Baseball
• Boxing
• Handball
• Ice Hockey
• Motor Sports
• Volleyball

WHAT IS THE MAXIMUM STAKE FOR A BET?

The maximum stake depends on which game you bet on and which tier it falls in. The more high profile the match, the more money you can stake on it.
For example, Premier League and World Cup matches, you can stake up to KSh. 100,000 on 1 X 2 whereas for lower level matches, the maximum stake is reduced.

WHAT IS A VOID BET?

“Void Bet” translates to a nil or invalid bet. This occurs if the required stake is not transmitted in full before the event commences or an event is postponed or canceled; or when it has started but not finished within the period specified in our policy. In the case of cancellation or postponed event, there is always a 48-hour wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out

WHAT IS LIVE BETTING (IN PLAY BETTING)?

Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance to the course of the actual event, offering double excitement as you get to monitor the event during play.

WHAT IS PRICE BOOST?

Price Boosts are the incredible odds boosts and value that we offer our players. For more information, click HERE

WHAT IS SECOND CHANCE?

Second Chance is a promotion that enables you to get your stake back if 1 selection in your 5+ multiple bet loses. For more information, click HERE

WHAT IS ASIAN HANDICAP?

Asian Handicap is the virtual addition or subtraction to the score. Example Man Utd and Chelsea are playing and you choose Asian Handicap +1 for Chelsea. If the scoreline at the end of the game is 1-1, then your bet will be a win since when you add the Asian Handicap, the scoreline will be 1-2 with Chelsea winning with 2 goals.